Resolving program alerts

As a hiring manager or a program office user, you can use program alerts to monitor critical data points and identify cases of incomplete worker profiles and engagement information.

Having visibility into missing dates or unspecified engagement data such as locations, job profiles, cost centers, classifications, or supervisory organizations allows you to address those misalignments promptly and efficiently. Use the Program Alerts hub to identify profiles that require your attention.

Administrators can create additional program alert definitions specific to your tenant site. For more information, contact your Client Services representative.

Before you begin

  • Program alerts are enabled and set up in your site. For more information, contact your Client Services representative.

Steps

To resolve program alerts, complete these steps from any supported browser.

  1. Log in to Professional.

  2. From the left navigation, go to Program Alerts. The Program Alerts hub displays.

  3. Select the name of an alert to open the side panel that contains more details about this alert, including a link to the associated worker profile.

  4. Select See Details on the Worker Profile to navigate to the Program Alerts tab where you can review all the alerts generated for this worker.

  5. To resolve an alert, update the worker profile with the missing information. For example, if the cost center information is missing and a Missing Cost Center alert displays in the Program Alerts tab, go to the Engagements tab and amend the engagement to include the missing cost center.

After the missing information is included, the alert is cleared and no longer displays in the Program Alerts tab or the Program Alerts hub.