Investigating failed invoices
If an invoice fails, you can review log details to identify why it was not executed and correct the underlying issue.
Before you start
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You must have administrator access to Professional.
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If you don’t have administrator access, you must be assigned the PMO role with the PMO Admin – Create Invoice Blueprints security policy enabled. You can find this policy under Settings > Security & Permissions.
PMO Admins do not have full administrator rights by default.
Steps
To access log details, complete these steps from any supported browser.
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Log in to your Professional tenant.
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In the left navigation pane, select Invoices, and then select the Version 2 tab.
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Locate the failed invoice and select its number.
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Select the Processing tab, and locate failed batch.
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Under the failed batch name, open the Actions menu (three dots), and select Download Log File.
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Review the log file and correct the issue that caused the invoice to fail.
Next steps
After you resolve the issues identified in the log file, rerun your invoice. See Rerunning failed invoices.