Rerunning failed invoices
If an invoice fails, you can manually rerun it. You can trigger a rerun at the blueprint execution level, which retries all failed batches for that blueprint. You can also rerun individual batches.
Before you start
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Investigate failed invoices. See Investigating failed invoices.
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You must have administrator access to Professional.
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If you don’t have administrator access, you must be assigned the PMO role with the PMO Admin – Create Invoice Blueprints security policy enabled. You can find this policy under Settings > Security & Permissions.
PMO Admins do not have full administrator rights by default.
Steps
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Log in to your Professional tenant.
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In the left navigation pane, go to .
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Locate failed blueprint or a blueprint containing failed batch(es), and select its name.
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Perform one of the following actions:
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To trigger a blueprint execution, select the Run button in the upper-right corner of the page.
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To trigger a single batch execution, in the Execution History section, locate the batch. Then, from its Actions menu (three dots), select Re-run failed batch(es).
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The run and its status appear in the blueprint’s Execution History section.